ADA ACCESSIBILITY AT LOST LANDS
Lost Lands welcomes all patrons with disabilities, and we are dedicated to continually improving our efforts to ensure access to the full festival experience. We welcome, and encourage, all feedback and suggestions from our patrons. For any accessibility-related questions, please email us at [email protected]. We will do our best to ensure you have an awesome experience.
ARRIVING AT LOST LANDS
It’s important that you follow your specific arrival directionso get into the festival as efficiently as possible.
Find the ADA ARRIVAL DIRECTIONS HERE.
ACCESSIBLE CAMPING
Accessible camping locations are available for those with accessibility needs. Campsites include closer access to paths, entrances, exits, shuttles, accessible restrooms, and accessible showers.
Entrance into ADA Camping is gained with a valid, GA Car Camping pass, in addition to having a current, state-issued disabled person’s placard or license plates. The person to whom the placard or plates are issued must be present in the vehicle upon entry into ADA Camping. ADA Campers should enter via the West Tolls. Accessible camping spots are available on a first-come, first-serve basis.
If you will not have a government issued disabled person’s placard or license plates, please email our team at [email protected] and we can explore how we can best accommodate you while at the festival.
ACCESS CENTER
There are 2 Access Centers at Lost Lands, where we can support and address the needs of our attendees with accessibility needs. At the Access Center, you can:
- Get registered with our Accessibility team
- Get your ADA credentials
- Learn about our accessibility services
Wristband Policies
- ADA Wristbands are good for the whole weekend
- DO NOT remove your wristband for the duration of the event
- One companion wristband will be issued for each disabled patron
- If a disabled guest wants to switch their companion, please bring the old companion wristband to the Access Center to be reissued
WHEELCHAIR ACCESSIBILITY
Lost Lands takes place at the historic Legend Valley. The event is held on natural terrain made up of grass, dirt, and gravel. Please be advised that there are steep inclines and declines in certain parts of the venue. We encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at either one of our Access Center locations. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.
We do not provide wheelchair or scooter rentals, but we do encourage fans to look into these resources if they think they may need them.
While Lost Lands does not have any affiliation, here are some places near the festival that may have what you need to make your festival more comfortable:
Advanced Medical Supply, Inc.
(614) 321-8386
4840 West Broad Street, Columbus, OH 43228
https://www.amscolumbus.com/rentals
R&J Medical Services
(614) 468-1093
789 Busch Court, Columbus, OH 43229
https://www.randjmedicalservices.com/rentals
Mobility City
(614) 820-8104
4506 Cemetery Road, Hilliard, OH 43026
https://columbusoh.mobilitycity.com
ACCESSIBLE VIEWING AREAS
There will be accessible viewing areas made available to patrons with disabilities at the following stages:
- Prehistoric Stage
- Wompy Woods Stage
To gain access to these areas, please visit the Access Center.
Accessible Viewing Area Policies:
- Companions are only able to access the platforms when they are with the ADA patron
- Companions may be asked to stand if platform capacity is reached
- Patrons are not allowed to save spots
- These are non-smoking areas
GOLF CART SHUTTLES
Golf carts will be available for guests with mobility restrictions. Please come inquire about our accessible shuttle services at one of our Access Center locations.
If you will require a wheelchair-accessible shuttle from any of the parking lots, please contact us at [email protected].
POWER SOURCES FOR MEDICAL DEVICES
Understanding the importance of having a reliable power source for certain medical equipment, we kindly suggest that you bring your own battery or power source if you require uninterrupted access throughout the festival if possible. We worry that due to the variable nature of the event and festival grounds, its temporary power source, and weather conditions, we cannot guarantee that you will have a steady and reliable power supply throughout the day/night. We suggest a solar generator or other cordless electric power source. Under no circumstances will gas generators be approved.
With that being said, we will absolutely do our best to charge any medical equipment or batteries for said equipment at the Access Centers until they reach a desirable charge.
ACCESSIBILITY PARKING
There will be limited accessible Day Parking and Weekend Overnight Parking spaces for guests with disabilities. Accessible parking is available on a first-come-first-serve basis. Parking in these areas will require a South Lot Weekend Parking Pass and a government-issued disabled person’s placard or license plate. The person to whom the placard or plates are issued must be present in the vehicle, as a driver or passenger.
Bus shuttles with accessible features will be available to the main entrance 24 hours a day. Please let a festival staff member know if you need a shuttle bus with accessible features, such as a wheelchair lift. If you need further assistance throughout the weekend, please visit us at the Access Center in ADA Camping. The Access Center is located on the Northeast side of the Village Marketplace, in ADA Camping.
SERVICE ANIMALS
Service animals are permitted throughout the festival grounds; a ‘service animal’ is defined as “any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. The work or tasks performed by a service animal must be directly related to the handler’s disability.”
Emotional support animals, therapy animals, companion animals and pets are not permitted on the festival site and will be turned away. Only properly trained service animals that are under the proper care of their owners will be provided with the appropriate credentials and allowed within the festival footprint. Any handlers MUST get their service animal approved and credentialed at the Access Center as soon as they arrive at the festival.
Patrons with disabilities who wish to bring their legitimate service animal to Lost Lands must follow the following service animal policies at all times.
- All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
- Service animals are not permitted to be left unattended under any circumstances.
- Service animals must be housebroken and handlers must always pick up after their service animal.
- Anyone bringing an animal will be responsible for, and liable for any damage or injury caused by the animal.
- All animals should have legally required vaccinations.
- All service animals must be approved and credentialed by the ADA team.
We reserve the right to remove and/or refuse access to any service animal from the campgrounds or venue if that animal is deemed to be a health or safety threat to festival patrons, staff, or other service animals, or in violation of these policies.
EFFECTIVE COMMUNICATION REQUESTS
If you would like to request ASL interpretation for any performance, please contact us at [email protected]. Please note that requests should be made no later than 30 days before the event to allow for sufficient processing time. Any requests made after that time are not guaranteed.
To request Closed Captioning, Braille/Large Font Print, Guided Tours and/or other forms of Effective Communication, please contact us at [email protected].
ADDITIONAL SERVICES
- ATMs & Concessions: All ATMs and concessions are accessible and located throughout the venue. If assistance is required, please confer with a festival staff member.
- First Aid: We have several First Aid locations throughout the venue, noted on the festival maps and mobile app. Professional medical staff can help you with your medical needs at these locations.
- Special Dietary Needs: Lost Lands will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond the festival food service, please contact us at [email protected] for further information.
COMMENTS, QUESTIONS, & SUGGESTIONS
Lost Lands will consider any request by a guest with a disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the festival. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.
In continually trying to make our festival more accessible, we encourage you to contact us at [email protected] for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, don’t hesitate to reach out to us.
WEBSITE ACCESSIBILITY
For specific questions or concerns about the accessibility of Lost Lands please contact us at access at lost lands festival dot com. If you do encounter an accessibility issue with our web pages please be sure to specify the web page in your email, and we will make all reasonable efforts to make that page accessible.
Lost Lands is committed to facilitating the accessibility and usability of its website for all people with disabilities. Lost Lands is in the process of implementing the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as its web accessibility standard. The Lost Lands website will be tested on a periodic basis with assistive technology such as screen readers and by engaging users with disabilities who use these technologies.
CONTACT [email protected] with any additional needs or further questions.