​ ​ Accessibility (ADA) At Lost Lands Festival 2019

ACCESSIBILITY (ADA)

ADA ACCESSIBILITY AT LOST LANDS

Lost Lands is a fully accessible event and we are dedicated to continually improving our efforts to ensure you have access to all the festival amenities. We welcome, and encourage, all feedback and suggestions from our patrons. The following explains the services provided this year. For any accessibility-related questions please email us at [email protected]. We will do our best to help you have an awesome experience.

ACCESS CENTER

Please Note: You must stop here to get your ADA wristband credential.

There will be an Access Center conveniently located inside the venue, next to the main entrance. At the Access Center you can:

  • Get your ADA wristband credential
  • Get your ADA questions answered
  • Learn about other accessibility services

Wristband Policies

  • ADA Wristbands are good for the whole weekend
  • DO NOT remove your wristband for the duration of the event
  • One companion wristband will be issued for each disabled patron
  • If a disabled guest wants to switch their companion, please bring the old companion wristband to the Access Center to be reissued

WHEELCHAIR ACCESSIBILITY

The venue is fully navigable for people with mobility disabilities. The event is held on natural terrain mixed with grass, dirt, and gravel. Please be advised that there are steep inclines and declines in certain parts of the venue. We encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.

We will not be providing wheelchair or scooter rentals.

ACCESSIBLE VIEWING AREAS

There will be accessible viewing areas made available to ADA patrons who may need to see above the crowd. To gain access to these areas, please visit the Access Center.

Accessible Viewing Area Policies:

  • Companions may be asked to stand if capacity is reached
  • These are non-smoking areas
  • Patrons are not allowed to save spots

ADA PARKING

There will be limited ADA day parking and weekend overnight parking for guests with disabilities onsite. ADA parking is available on a first-come-first-serve basis. You will need to purchase the appropriate parking pass and bring a verified Disabled Person Parking placard, permit, or license plate to enter either ADA parking lot. The person to whom the placard or plate is issued to must be present in the vehicle, as a driver or passenger.

ACCESSIBLE CAMPING

Accessible camping locations are available for those with accessibility needs. Campsites include close access to paths, entrances, exits, shuttles, accessible restrooms, and accessible showers.

Accessible camping spots are available on a first come, first serve basis. Registering helps us prepare for your group and plan our accessible camping area. To reserve an ADA camping spot, please purchase either a GA car camping pass, then fill out the ADA Camping Registration Form

Limited spots may be available to unregistered guests onsite but are not guaranteed. You will need a verified ADA placard or license plate to enter the accessible camping area. The person to whom the placard or plate is issued to must be present in the vehicle, as a driver or passenger. As part of gaining access to accessible camping, identification will be checked to ensure legitimate use.

SERVICE ANIMALS

Service animals are permitted throughout the festival grounds; however, this does not include emotional support animals, therapy animals, or companion animals. Pets are not allowed and will be turned away. Only legitimate service animals that are properly trained and are under the proper care of their owners will be provided with the appropriate credentials and allowed within the festival footprint.

The festival environment is loud and is not recommended for the wellbeing of animals. However, if it is truly necessary to bring a service animal, the following guidelines must be abided:

  • All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
  • Service animals must be housebroken and should use the service animal relief area.
  • Anyone bringing an animal will be responsible for, and liable for any damage or injury caused by the animal.
  • All animals should have legally required vaccinations.

EFFECTIVE COMMUNICATION REQUESTS

If you would like to request ASL interpretation for any performance, please contact us at [email protected]. Please note that requests must be made no later than 21 days before the event to allow for sufficient processing time.

To request Closed Captioning, Braille/Large Font Print, Guided Tours and/or other forms of Effective Communication, please contact us at [email protected].

ADDITIONAL SERVICES

  • ATMs & Concessions:All ATMs and concessions are fully accessible and located throughout the venue. If assistance is required, please confer with a festival staff member.
  • First Aid: We have several First Aid locations throughout the venue, noted on the festival maps and mobile app. Professional medical staff can help you with your medical needs at these locations.
  • Special Dietary Needs: Lost Lands will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond the festival food service, please contact us at [email protected] for further information.

COMMENTS, QUESTIONS, & SUGGESTIONS

Lost Lands will consider any request by a guest with a disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the festival. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our festival more accessible, we encourage you to contact us at [email protected] for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, don’t hesitate to reach out to us.

Lost Lands Music Festival © 2019 All Rights Reserved

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