FAQ
WHAT TYPES OF TICKETS SHOULD I BUY?
FESTIVAL ADMISSION: All guests must purchase GA or VIP Admission no matter what.
CAMPING PASSES: If you are camping with a group, one camping pass is required per group, NOT per person. See Camping Passes.
EARLY ENTRY: To extend your festival experience and witness the Thursday Pre-Party, purchase an Early Entry pass for Thursday, Wednesday or Tuesday Evening. Upon purchase, all of your festival, camping and parking passes will automatically extend to the day that you select.
PARKING: All non-car camping vehicles require a separate parking pass. You must purchase the parking pass for the specific campground you have a camping pass for. The only exception is Jurassic Glamping, where parking for one vehicle is included for free with each Glamping package. View Parking Pass options.
Are Loyalty Codes being honored for the 2023 on sale?
Yes. Everyone who registered their wristband at Lost Lands 2022 will receive an email before tickets go on sale with a unique one-time $25 discount code. This will only be applied to orders that include festival admission. Discount codes are valid for 48 hours, expiring on Sunday, January 22nd at 3pm EST. More details will be included in the email.
Wristband Registration
Once you receive your wristband, be sure to REGISTER YOUR LOST LANDS WRISTBAND to secure your investment and to tie it to you!
Simply input your wristband ID number on the registration form to review/edit/update any information.
What is the difference between the tiers for tickets? Will I be separated from my friends if I bought a ticket in a different tier?
The only difference regarding “tiers” is the price. Once one tier sells out, the ticket price goes up for the next tier. To get the best price, we suggest you buy your tickets as early as possible. Quantities are limited per tier.
WHAT IS THE AGE REQUIREMENT?
All guests must be 18+ by the day you arrive at the festival. Please bring a government-issued photo ID.
All ticket types, including VIP, are available to all attendees.
ARE THERE SINGLE DAY PASSES?
No, only weekend passes are available. Early Entry passes must be accompanied by GA or VIP admission.
CAN I ATTEND ONLY ON TUESDAY, WEDNESDAY OR THURSDAY?
No. If you’re arriving before Friday, you must have both a 3-day Festival Admission wristband AND an Early Entry pass for the day you arrive. Early Entry passes & festival admission tickets are sold separately.
DO GA OR VIP TICKETS INCLUDE CAMPING?
No, camping must be purchased separately. A separate Early Entry pass is also required for each person if arriving before Friday. See below for more details.
WHEN WILL WRISTBANDS AND CAMPING PASSES BE MAILED?
Wristbands and camping passes will be mailed out in batches starting 4-6 weeks before the event. You will receive an email notification when your tickets ship.
If you do not receive your wristbands for any reason, please contact
WHAT IS THE LAST DAY TO BUY TICKETS TO HAVE THEM SHIPPED TO ME?
9/10 @ 11:59pm: Last day to order for USPS mail for both CAN & US
9/11 @ 12am: UPS priority shipping options only for US (shipping fee increases to $20 for this option)
9/11 @ 12am: Will call only for any Canadian (and international) purchases from now on
9/12 @ 11:59pm: Last day to order for UPS priority
9/13 @ 12am: Will call for any new US orders from now on
(last orders from 9/12 are shipped out on 9/13)
CAN I CHANGE MY ADDRESS?
All ticketing information including your name, address, card on file, etc. can be changed by logging into your Front Gate account.
THE POSTAL CARRIER LOST MY ORDER. WHAT DO I DO?
No worries, please contact Front Gate tickets directly. We’ll get it sorted out!
WHAT IS YOUR REFUND POLICY?
Lost Lands is a rain or shine event. All sales are final.
Camping FAQ
IMPORTANT CAMPING RULES:
- No reserving spots. If your group wants to park multiple camping vehicles next to each other, all vehicles must arrive together, no exceptions.
- There is no re-entry for camping vehicles or for cars parked in campground parking lots.
- All vehicles and campers will be searched before entry into the campgrounds.
- All campers must be wearing Lost Lands festival wristbands.
- If arriving before Friday, all campers must have an Early Entry pass.
- No box trucks allowed.
DOES A CAMPING PASS INCLUDE A FESTIVAL ADMISSION TICKET?
No, GA and VIP festival admission is also required and must be purchased separately. A camping pass does not solely permit entry. See above for more ticket details.
A separate Early Entry pass is also required for each person if arriving before Friday.
WHAT KIND OF VEHICLE CAN I BRING TO CAMP?
If you purchased a Car Camping pass, you can camp with a standard car, SUV or standard size truck no larger than 22’ in length.
To camp with an RV you must purchase an RV camping pass. RV spots can only be used by RVs, no other vehicles permitted.
No box trucks are allowed in any campground or parking lot.
CAN I COME JUST TO CAMP AND NOT ATTEND THE FESTIVAL?
All guests must have both a festival admission pass AND a camping pass to camp in the campgrounds. A camping pass does not solely permit entry. Note: some campgrounds require a special ticket or wristband to access.
What is the policy on prescription drugs?
We are required to carefully scrutinize the entrance of commonly abused prescription drugs to the festival. All prescription medicine within its original pharmacy-labeled container which states the prescription, dosage, and patient name will be allowed within the campgrounds.
DO YOU NEED A CAR TO CAMP?
Car Camping space must have at least 1 sleeping tent inside it. If you are using a Car Camping spot without a car, we encourage you to put multiple sleeping tents in that space. Car Camping spaces that do not have a sleeping tent on them will be condensed.
Can I sleep in my car camping vehicle?
For safety reasons, sleeping in your car while the engine is running is strictly prohibited. It is also not recommended to sleep in your car even with the engine off.
I DON'T HAVE A CAR, CAN I GET A RIDE TO MY CAMPSITE?
You can get dropped off at the Rideshare lot by any rideshare, Uber, Lyft or Taxi. Check your map to make sure your driver takes you to the correct lot. After arriving at the camping gates you will be subject to a security check and must bring your equipment to your campsite on foot. We recommend a small wagon to make traveling to your camping spot easier.
IS IT ONE CAMPING PASS PER CAR, OR PER PERSON?
You only need one camping pass per car/campsite. Please note, if you want to have more than 1 car together and camp with your friends, each car must have a camping pass and arrive together at the same time. No exceptions.
CAN I BRING A TRAILER INTO THE CAMPGROUND OR PARKING?
We do not allow any type of towed trailer in any camping area with the exception of an actual camper in RV camping only.
I AM ARRIVING SOLO TO THE CAMPGROUNDS AFTER MY FRIENDS ARRIVE TOGETHER IN A CAR, CAN I COME IN?
Yes, but you will still need to pass through the camping security check. Be sure to coordinate with your friends the location of their site before you enter, or set a time for them to come meet you!
IF I HAVE A CAR CAMPING PASS AND MY FRIENDS COME IN A SEPARATE CAR, CAN WE STILL CAMP TOGETHER IN ONE CAMP SITE?
Yes, your friends must purchase an South Lot Weekend Parking Pass for camping companions and park in the South Lot.
DOES EVERYONE IN MY CAMP NEED EARLY ENTRY?
If you plan on arriving before Friday, each individual person in your group needs to purchase an Early Entry pass AND a festival admission wristband. You only need ONE camping pass per vehicle, but EVERYONE needs an Early Entry pass. If you come early and 1 person can’t arrive until Friday, that person does not need an Early Entry pass, only the people arriving early.
WE RAN OUT OF SUPPLIES, CAN I LEAVE AND RE-ENTER?
First, check the General Store in the campgrounds, we will have all the essentials.
There are NO vehicle in and out privileges from the campgrounds. If a car leaves the campgrounds, it will not be permitted back into the campgrounds and will be directed to purchase a parking pass.
If you anticipate having to move your car before the festival ends, we recommend using the South Parking Lot.
ARE THERE INS AND OUTS?
There are NO vehicle in and out privileges from the campgrounds. If a car leaves the campgrounds, it will not be permitted back into the campgrounds.
Vehicles may exit and re-enter the South Parking as they please.
ARE THERE ADA ACCOMMODATIONS?
Yes, there will be an accessible campground and stage viewing areas. Learn more at ADA & Accessibility Info or email [email protected].
Does every person that arrives in the car with me need to have a festival wristband to get into the campgrounds?
Yes. Every person that arrives in your vehicle must have a Lost Lands wristband to enter the campground or the festival.
ARE WE ALLOWED TO SLEEP IN OUR CARS/OVER-SIZED VANS?
If you are parked in any parking lot, sleeping in your car is strictly prohibited.
In the campgrounds, you are allowed to sleep in your camping vehicles, however, this can be a serious health risk. We do not advise this for anyone.
WILL THERE BE A GENERAL STORE IN THE CAMPING AREA?
Yes! The central General Store in the Village Marketplace will be open 24 hours. Other General Stores will post their hours. Items you can purchase include basic camping goods, water, ice, snacks, basic first aid items, toiletries, feminine products, and a lot more.
Long Haul Shuttles FAQ
WHAT DO I NEED TO BRING TO BOARD THE SHUTTLE?
Just bring yourself, your shuttle pass, and everything you need for the weekend. Don’t forget your Lost Lands wristband!
WHAT IS THE LATEST I CAN BUY A SHUTTLE PASS?
Sales end when a shuttle has sold out. Purchase well in advance to guarantee your spot!
CAN I CHANGE MY RESERVATION?
Yes, if there is room on the trip you want to switch to. Change your ticket here. For any further support email us at [email protected].
IS THERE ENOUGH ROOM FOR ALL MY CAMPING GEAR?
Yes, all of our shuttles set aside seats or use storage compartments below the bus for gear and luggage. Please limit your gear to one large bag/suitcase, standard camping equipment and a cooler.
ARE SHUTTLES ADA ACCESSIBLE?
ADA accessible shuttles are available upon request. Please email [email protected] to let us know which event you're headed to as well as what date and time you'll be traveling with us so we can arrange the right vehicle.
Please note that ADA requests must be made a minimum of 4 weeks prior to the start date of the event. Let them know as soon as you book your shuttle pass!
For more information and FAQs on Lost Lands Shuttles visit Bus.com
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